Course Description:

SAP Customer Relationship Management (CRM) training module at Information & Technology Management is designed to assist you in achieving SAP CRM certification so that you may build a career as a SAP Functional Configurator or SAP Functional Analyst in Customer Relationship Management. Our SAP CRM (Customer Relationship Management) class includes hands-on real world project exercises designed by ITM's experienced SAP consultants as well as SAP CRM tutorials. You and your instructors will participate in a combination of discussions and practical exercises. The objective of the course is to build your SAP CRM (Customer Relationship Management) functional career skills. To that end, your homework exercises will be completed on the SAP servers via remote VPN access. Instructors will provide guidance and support throughout your SAP CRM (Customer Relationship Management) program.

The SAP CRM course is divided into 8 sections:

  1. Section 1 - Interaction Center Agent
  2. Section 2 - UI Framework
  3. Section 3 - Business Roles and Configuration of Roles
  4. Section 4 - Master Data Management and Configuration Management
  5. Section 5 - Business Transaction
  6. Section 6 - Define Navigation Bar Profile
  7. Section 7 - Transaction Launcher
  8. Section 8 - Broadcast Messaging Profiles

The final project in your SAP CRM (Customer Relation Management) training involves working on real world project exercises designed by experienced SAP consultants and implementing an end-to-end scenario on the SAP Servers via remote VPN access.

Who Should Attend:

Anyone who wants to build a career as a SAP Functional Analyst or Power User in Customer Relationship Management.


Student is required to have good understanding of CRM business processes relating to Marketing, Vendors, Customers, Sales, Services and Web Clients. Sales and Customer Marketing skills are preferred.

Contact us to learn more about SAP CRM certification.


. Designed By WebAnt Solutions